We send all letters by First Class Post or Air Mail First Class – this is not a trackable service. This is because any tracking stickers used by carriers ruin the envelope and magic Please allow 3 – 5 working days for delivery following your chosen postage day and up to 7 in peak Christmas posting times, for delivery of any first class letters.
If ordering more than 1 letter to the same address, on occasion all may not arrive on the same day which is not guaranteed by Royal Mail. If this does happen we advise you to hold on to the letters until the last ones arrive to avoid disappointment.
Occasionally we will run an exclusive offer on a third party website, all letters purchased via a third party offer will be sent by Second Class Post or Air Mail Second Class – this is also not a trackable service. Please allow 3 – 7 working days for delivery following your chosen postage day and up to 10 in peak Christmas posting times, for delivery of any second class letters.
If you forget the day you have chosen for us to post your Magic Santa Letter, please refer to your order confirmation email sent at the time of ordering. Or, send us an email detailing your issue and we will deal with your query promptly.
All orders placed after 4pm on 19th December 2018 will NOT be guaranteed for Xmas Eve delivery.
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