Terms And Conditions

1. ORDERING & PAYMENTS

Once you have placed and order with us a confirmation email will be sent to the email address supplied by you which contains all your order details. Payments are processed by either PayPal or Stripe which will debit your chosen card at the point of order.

2. RETURNS & REFUNDS

We take great care to ensure your order arrives in perfect condition however, if in the unlikely event your order arrives in a ‘faulty’ condition we are here to assist you. To inform us of your issue please contact us providing your order number and email address. We will then contact you and either send a replacement product or refund you. For refunds, we request you to send back the faulty item to us at your cost then we will inspect the item and refund you accordingly.

All orders placed after 4pm on 19th December 2018 will NOT be guaranteed for Xmas Eve delivery.

3. CANCELLATIONS

Due to the unique personalisation ordering process we are unable to offer cancellation refunds, this is because as soon as your order reaches our servers it will likely to have already been printed and ready for dispatch.

4. SPELLINGS

You are held entirely responsible for ALL spellings and grammar of names, address’s and any other details you provide for personalisation. Please ensure you have provided everything correctly as Magic Santa Letter will not be held responsible for any mistakes.

5. SHIPPING

LETTERS

Postage costs are included in the prices shown on the website unless displayed otherwise.

All orders will be dispatched Royal Mail 1st class with the exception of orders placed using a discount code which are sent Royal Mail 2nd class. We work to strict deadlines to ensure all orders are dispatched on time and to avoid disappointment and you are given the option to choose a selected day for us to post out your order. We advise to allow 5 working days for delivery and up to 7 during peak seasonal times. If in the unlikely event your letter does not arrive within this time frame please contact us immediately and a replacement will be sent. We will not be held responsible for Royal Mail not delivering your order but will send out 1 replacement free of charge, after this you will be charged for another item.

All orders placed after 4pm on 19th December 2018 will NOT be guaranteed for Xmas Eve delivery.

GIFTS

We will deliver orders within a maximum of 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control – please see clause 25 for further details of our responsibilities in such an event.
 We will deliver the Products ordered by you to the address which you give for delivery when you make your order.
 If any of the details you have given us in your delivery address are incorrect, we accept no liability for any items which have not been received.
 If no one is available at the delivery address given to accept the delivery, one of our carriers will leave you a card that the Products have been returned to our premises or the premises of any carrier which we use, in which case, please follow the instructions on the card to rearrange delivery. Please note that if you do not rearrange delivery, the Products will be returned to our premises.
Delivery of an order shall be completed when we deliver the Products to the delivery address given in the order process or to any other location nominated by you. The risk and responsibility in the Products will sit with you from that time.
 You own the Products once we have received payment in full (including all applicable delivery charges) and the delivery of the Products is completed.
 If Products are not delivered within 30 days of the order being received as set out above (unless such delivery is delayed by an Event Outside Our Control), then you may cancel your order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery period was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your order that delivery within the delivery period was essential.
If you do not wish to cancel your order straight away, or do not have the right to do so, you can contact us to give us a new reasonable deadline for delivery. If we fail to meet this new deadline, which must be reasonable, you may cancel your order.
If you wish to cancel your order for late delivery, you may cancel the order for some or all of the Products, unless splitting the Products would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them (the cost of which we will pay). After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.
 Our normal working hours are Monday to Friday 9.00am-5.30pm and we only dispatch orders during these timescales. All delivery and dispatch timescales quoted on the Website do not include weekends or public holidays. However, please be aware that these working hours do not apply to production. We may still produce items outside of these hours and on weekends and on public holidays.
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
Our liability in relation to delivery
 
 Provided that we take the steps outlined in this clause, we will not be liable for out of pocket expenses or other costs incurred due to failed or delayed deliveries. If there is a substantial risk of delay, you may contact us to end the Contract and receive a refund for any Products you have paid for but not received.
If the Products you have ordered do not arrive within 30 days of placing the order we accept no liability, so far as permitted by law, unless you have contacted us via email within this period.
Royal Mail
 
 The majority of our Products are dispatched by Royal Mail. Therefore please be aware that:
(a) If  RM48 delivery is selected this is sent via second class Royal Mail which is estimated to be delivered in 2-3 working days, but is not guaranteed.
(b) If  RM24 delivery is selected this is sent via first class Royal Mail which is estimated to be delivered in 1-2 working days, but this is not guaranteed.
(c) If you have not received your Products, you must check with your local sorting office, even if you have not received notification from your postman that they are holding Products for you.
In the event you have not received your order, we must allow for the following timescales before we can take further action and attempt to claim back from the relevant carrier for lost Products:
(a) RM48: 14 working days from date of dispatch.
(b) RM24: 10 working days from date of dispatch.
(c) Next day delivery: 2 working days from date of dispatch.
In the event that we reproduce a Product for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.
Next day delivery
 
 Next day delivery is only available Mondays to Fridays, excluding public holidays and weekends and is subject to the following:
(a) From Monday to Friday, orders must be placed by the time specified on the webpages that guide you through the order process, to ensure delivery the next working day. Any orders placed after this time will be delivered on the date specified on the shopping basket webpage of our Website.
(b) Orders placed on a Friday before the specified last order time will be delivered on the following Monday.
(c) Orders placed on a Saturday/Sunday will be delivered on the following Tuesday.
(d) Unfortunately we can not deliver on a public holiday. In this instance please expect your delivery on the next working day.
(e) Our carriers will normally deliver your parcel between 9am and 5pm but certain carriers may deliver later. Unfortunately, in some cases we may not be able to give you a more specific estimated time of delivery. However, if you have provided your mobile number when ordering, our carrier will usually contact you to provide you with a more specific estimated time of delivery.
(f) A signature may be required on receipt.
(g) If you are not available to accept your parcel, the carrier may leave it with a neighbour, or in a safe place, if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
(h) If the parcel cannot be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
Next day delivery to Northern Ireland, Overseas UK addresses and Northern Scotland will take up to 2 working days for delivery and may also carry an additional carrier charge.
 Delivery charges
 
The price of a Product does not include delivery charges. Our delivery charges are as set out during the check-out process (before you confirm your order). To check relevant delivery charges, please refer to our Delivery Information webpage.

6. FEEDBACK AND COMPLAINTS

We love to hear from our customers, good or bad. Please contact us detailing your feedback and we will respond within 48hrs of receiving your message.

7. COOKIES

We use cookies in our website to help provide a better service for our customers, we never store any personal information via cookies but the list below explains what we do store:-

  • strictly necessary cookies – these are essential in to enable you to move around the websites and use their features. Without these cookies the services you have asked for, such as registering for an account, cannot be provided.
  • performance cookies – these cookies collect information about how visitors use a website, for instance which pages visitors go to most often. We use this information to improve our websites and to aid us in investigating problems raised by visitors. These cookies do not collect information that identifies a visitor.
  • functionality cookies – these cookies allow the website to remember choices you make and provide more personal features. For instance, a functional cookie can be used to remember the volume level you prefer to use when watching videos on our websites. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
  • targeting cookies – these cookies are used to deliver adverts more relevant to you and your interests. They collect information about your browsing habits. Targeting cookies are linked to services provided by third parties, such as ‘like’ and ‘share’ buttons and advertisements. We use targeting cookies to send third parties information on your visit so that they can make their advertising more relevant to you when you visit their websites.

8. WEBSITE USE

8.1 You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.

8.2 All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only.

8.3 You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.

8.4 You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.

8.5 It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website. We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us.

8.6 You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.

8.7 The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website (other than information provided by the Customer) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at [email protected].

9. AVAILABILITY OF WEBSITE

9.1 Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or are fault free. If a fault occurs in the service, please report it to us at [email protected] and we will correct the fault as soon as we reasonably can.

9.2 Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your subscription via email at [email protected].

10. INTELLECTUAL PROPERTY RIGHTS

1. WEBSITE

All intellectual property rights in or relating to the website (including our text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except where you are given a non-exclusive licence to use the intellectual property rights that you need to enable you to use the website in accordance with these Terms and Conditions, you are not given any rights in respect of the intellectual property rights owned by us or our licensors and you acknowledge and agree that you do not acquire any ownership of, or other rights in relation to, any such intellectual property rights by virtue of using the website.

From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.

If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.

11. PRIVACY

We collect personal information about you through your use of this website and our services. All information that we collect about you is subject to our Privacy Policy.

12. LIMITATIONS ON LIABILITY

12.1 Nothing in this clause or otherwise in these Terms and Conditions shall exclude or in any way limit our liability:

  • for fraud or fraudulent misrepresentation;
  • for death or personal injury caused by our negligence;
  • for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • under Part I of the Consumer Protection Act 1987; or
  • any other liability to the extent the same may not be excluded or limited as a matter of law

12.2 None of these terms restrict any of your statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

12.3 Subject to clause 11.1, in no event shall we be liable to you for any business losses. Any liability we do have for losses you suffer is strictly limited to the purchase price of the relevant products and to losses that were foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. Please note that this does not affect your statutory rights.

13. APPLICABLE LAW

Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the laws of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the courts of England and Wales.

14. ASSIGNMENT BY US

You agree that we may assign any of our rights and/or transfer, subcontract or delegate any of our obligations under these Terms and Conditions. These Terms and Conditions are personal to you and you may not assign any of your rights or transfer, subcontract or delegate any of your obligations under these Terms and Conditions.

15. ACCOUNTS ARE NON-TRANSFERABLE

Accounts with Dodadine Ltd are not transferable and therefore cannot be sold or traded.

16. NO WAIVER

If we delay exercising or fail to exercise or enforce any right available to us under these Terms and Conditions, such delay or failure does not constitute a waiver of that right or any other rights under these Terms and Conditions.

17. FORCE MAJEURE

We will not be liable to you for any lack of performance, or the unavailability or failure, of this website or our services, or for any failure by us to comply with these Terms and Conditions, where such lack, unavailability or failure arises from any cause reasonably beyond our control.

18. THIRD PARTY RIGHTS

Nothing in these Terms and Conditions confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

19. CONTACTING US

Please submit any questions you have about these Terms and Conditions or an order you have placed or ordering in general:

By email to [email protected]

Call support on UK+44 08081699123 

Or write to us at: Magic Santa Letter HQ, 9 Shelton Hill, Stradbroke, Eye, Suffolk, IP215HZ